Sweet Rose Tea

At Chai Fast, we want you to have a smooth and satisfying experience.
If you are not fully happy with your purchase, you can raise a return or refund request within 7 days of receiving the product.

Eligibility for Return/Refund

• The request must be raised within 7 days of delivery.
• The product must be unopened, unused, and in original packaging.
• Returns are accepted for:
  • Damaged products
  • Wrong item delivered
  • Quality issues
• Refund will be processed after inspection of the returned item.

Non-Returnable Items

• Opened or partially used tea powders
• Products purchased under special discounts or clearance sales

Refund Method

• Refund will be issued to the original payment method within 5–7 working days after approval.
• Shipping charges (if any) are non-refundable.

How to Request a Return

Email us at support@chaifast.com or WhatsApp us with your order number and issue details.
Our team will guide you through pickup or replacement.

Order Processing

• Orders are processed within 24–48 hours after successful payment.
• Orders placed on Sundays or public holidays will be processed the next business day.

Delivery Timeline

• Standard delivery: 3–7 business days depending on your location.

Shipping Charges

• Shipping charges (if applicable) will be shown at checkout.
• Free shipping may be offered during promotions.

Order Tracking

Once your order is shipped, you will receive a tracking link/SMS for real-time updates.

Delivery Issues

If your package is delayed, damaged, or missing, contact us within 48 hours of the expected delivery time so we can assist immediately.